You open it in the Discord, not on the forums. Type "-ticket open <reason for your ticket>” without the “< >” and a new channel that only you and staff can see will open.
I'm a mod on Discord and can make the change myself, but will need the name you use on Discord. At least, I can't seem to find "BestTurkReno" in the member list, but I might be a newb at search functions or whatever.