Starling
Pro Adventurer
This thread is intended to provide everyone with a place to give general feedback on things they think could be improved, added, changed, etc on the forums. Lately, I've noticed member input on various things concerning the forums is rather low, exemplified by the rather low activity in this section and how no one in the mod nominations had any suggestions for improvements when asked, aside from vader mentioning reducing the amount of sub-forums. Hopefully this thread will help in that regard, though further input on other things that would improve member feedback and participation in matters concerning the forums would be appreciated.
For my part, I think the FAQ and general accessibility of basic information about the forums needs to be improved. New members are constantly asking the same questions when first joining because someone has to personally inform them of things they should've been able to look up on their own. I'm aware not all of them would think to do that but you also get more experienced members frequently wondering about other matters such as what the different user titles correspond to. Right now, clicking the FAQ button just gives you a search bar, where it'll only show you results corresponding to whatever you type in. However, if you type in a word it doesn't find anything for, such as rules, you have to leave the page in order to try again, as refreshing it doesn't return you to the search bar. A search option is nice and all but a menu listing the questions the FAQ answers instead of not seeing anything until you type the right word would be more effective, as well as allow people to see what the entire contents of the FAQ looks like, so they won't waste their time looking for information it doesn't have. From what I've seen of the FAQs, it also isn't very informative on anything outside of basic forum functions such as how to post, delete posts, use PMs and so on.
If not in the FAQs, then basic information about this specific forum could be put in a stickied thread the same way the rules are:
1. Basic information like new members not being able to edit their posts and how long it takes before they gain full member status to do that, upload images and such should be easily accessible for the benefit of new members. Likewise, a readily accessible reference for the user titles would be useful as well, for those who haven't memorized it or which post in what thread brought it up how many years ago.
2. There should be a place where members can look up stuff like how the different methods of contacting staff are processed, particularly the differences in the different methods, which method of contact is preferred under what circumstances and so on. This would cover the difference between reports, PMing a specific staff member and using the private feedback forums.
3. There should also be more detailed information about member privacy, such as the circumstances in which staff can view or pass along PMs, whether or not they require the member's notice and permission to post PMs in the staff section and such.
4. More detailed information about staff conduct (what staff can and can't do regarding their position and what it entails) so everyone has a common understanding of staff privileges and whether one has overstepped their bounds on something or acted in ways they shouldn't given their position.
5. Establish some basic guidelines about making changes to the forums that'll prevent a repetition of how the thanks thread was handled. It went from a simple poll gauging opinions regarding the thanks system to making changes to the forums in two days, assumed the poll was representative of opinions regarding suggestions made after its creation instead of making a separate poll with the various options to vote for, didn't take the time to properly discuss whether or not the thanks system was actually the root cause of the problems mentioned and instead assumed the thanks system was at fault without further examining the issue.
When problem solving, to assume something is the cause of a problem due to people associating the two isn't always correct, such as when people assume mass shooters are mentally ill instead of really amoral people willing to kill due to bigotry or just for the sake of it. You need to actually examine the issue, isolate the given problem from proposed causes and look at all the possibilities instead of the one you think it is. It's like the scientific method. There's a whole process of questions and observations that need to be made before you can come up with results that prove or disprove the initial hypothesis, which in this case would be that the thanks system is the cause of the problems people have had with debates.
The other issue with what happened was the assumption that implementing the thanks free section doesn't require re-verifying member input regarding changes to the forums, nor giving at least a week for said input to be made. Any less and people don't have time to respond with a thought out opinion on the matter because they're too busy rushing to keep up with it all to really think about it beyond gut reactions. If staff's going to improve the forums for the community, then the community should have the opportunity to give input about changes being made, no matter how benign they may seem.
Some of these could be added to the rules post, which hasn't been updated since 2012. If necessary, a separate thread could be made just to discuss what could be done to update it.
For my part, I think the FAQ and general accessibility of basic information about the forums needs to be improved. New members are constantly asking the same questions when first joining because someone has to personally inform them of things they should've been able to look up on their own. I'm aware not all of them would think to do that but you also get more experienced members frequently wondering about other matters such as what the different user titles correspond to. Right now, clicking the FAQ button just gives you a search bar, where it'll only show you results corresponding to whatever you type in. However, if you type in a word it doesn't find anything for, such as rules, you have to leave the page in order to try again, as refreshing it doesn't return you to the search bar. A search option is nice and all but a menu listing the questions the FAQ answers instead of not seeing anything until you type the right word would be more effective, as well as allow people to see what the entire contents of the FAQ looks like, so they won't waste their time looking for information it doesn't have. From what I've seen of the FAQs, it also isn't very informative on anything outside of basic forum functions such as how to post, delete posts, use PMs and so on.
If not in the FAQs, then basic information about this specific forum could be put in a stickied thread the same way the rules are:
1. Basic information like new members not being able to edit their posts and how long it takes before they gain full member status to do that, upload images and such should be easily accessible for the benefit of new members. Likewise, a readily accessible reference for the user titles would be useful as well, for those who haven't memorized it or which post in what thread brought it up how many years ago.
2. There should be a place where members can look up stuff like how the different methods of contacting staff are processed, particularly the differences in the different methods, which method of contact is preferred under what circumstances and so on. This would cover the difference between reports, PMing a specific staff member and using the private feedback forums.
3. There should also be more detailed information about member privacy, such as the circumstances in which staff can view or pass along PMs, whether or not they require the member's notice and permission to post PMs in the staff section and such.
4. More detailed information about staff conduct (what staff can and can't do regarding their position and what it entails) so everyone has a common understanding of staff privileges and whether one has overstepped their bounds on something or acted in ways they shouldn't given their position.
5. Establish some basic guidelines about making changes to the forums that'll prevent a repetition of how the thanks thread was handled. It went from a simple poll gauging opinions regarding the thanks system to making changes to the forums in two days, assumed the poll was representative of opinions regarding suggestions made after its creation instead of making a separate poll with the various options to vote for, didn't take the time to properly discuss whether or not the thanks system was actually the root cause of the problems mentioned and instead assumed the thanks system was at fault without further examining the issue.
When problem solving, to assume something is the cause of a problem due to people associating the two isn't always correct, such as when people assume mass shooters are mentally ill instead of really amoral people willing to kill due to bigotry or just for the sake of it. You need to actually examine the issue, isolate the given problem from proposed causes and look at all the possibilities instead of the one you think it is. It's like the scientific method. There's a whole process of questions and observations that need to be made before you can come up with results that prove or disprove the initial hypothesis, which in this case would be that the thanks system is the cause of the problems people have had with debates.
The other issue with what happened was the assumption that implementing the thanks free section doesn't require re-verifying member input regarding changes to the forums, nor giving at least a week for said input to be made. Any less and people don't have time to respond with a thought out opinion on the matter because they're too busy rushing to keep up with it all to really think about it beyond gut reactions. If staff's going to improve the forums for the community, then the community should have the opportunity to give input about changes being made, no matter how benign they may seem.
Some of these could be added to the rules post, which hasn't been updated since 2012. If necessary, a separate thread could be made just to discuss what could be done to update it.