My coworker. Holy fuck, this lady. She is unpleasant, uncooperative, aggressive to the point of being antagonistic, and downright unprofessional. She is rude to customers and does nothing but complain. When she is "polite" it is in the most phony voice ever. She acts like people are imposing hugely upon her when asked to do things that are well within what is expected of her. The only way I can possibly fathom that this woman still has a job is that she must be sleeping with the CEO, and that's only if he's a deaf mute.
Yesterday I was in an hour before she came in. There were already 3 of us in the department, so it was rather crowded staffing-wise. As she was putting her purse down behind the register with her back facing the fitting room, I was also standing near the register doing something else and a girl came out of the fitting room and walked up to the register with a bunch of clothes in her hands. Since Bitchface was just settling in, one girl was ringing another customer at the other register, and the fourth associate was somewhere else, I greeted the customer, punched my number into the register, and asked if she was all set.
Bitchface fucking flipped her shit.
"Were you helping her?!"
I blinked and looked around a bit to see if there was something that had slipped my notice, like another associate standing next to her or greeting her like they had already been working together. Nope.
"I, uh, am now?"
The customer actually answered, "Yeah, she was," though I honestly couldn't remember if I had already greeted this woman already or assisted her in any way. We work in a busy place. She was probably lying for my sake. Regardless, Bitchface had just gotten in and certainly had not been assisting the customer already.
So the customer hands me a bunch of clothes that she asks me to take because they're the ones she decided against, and she still has like 3-5 items in her other hand that she's planning to buy. As I take the discarded items from her, Bitchface huffs and puffs and says, "Well I'm putting my number in!" She cancels the transaction I've opened and punches her own number into the register.
I seriously gawked at her. "Oooookay." The customer had a pretty wtf look too but handed her items to Bitchface regardless. I set the items she had decided against on the register next to my coworker. "I'll let you put these away, then."
Then I walked away and did something else for the rest of the day.
Here's the kicker: WE ARE NOT ON COMMISSION. IT DOES NOT FUCKING MATTER WHO RINGS WHAT CUSTOMER.
It matters only when they look to see how much you've sold for the day, the week, the month, the year, whatever, and they pat you on the head and say "what a good little salesperson you are." It matters only in that the top highest sellers of the day are posted on the meeting notes the next morning, as well as things like who sold the most per hour and whatnot. But do those numbers affect how much money we make or whether or not we get to keep our jobs? Only perhaps in the most extreme cases, but that really isn't possible in the department I work in, and she is not at any such risk—nor am I. The difference is that I realize that people are more important than numbers.
What's worse is that the way she behaves makes customers think we're on commission, and then they probably think that everything we say to them is motivated by money, so we look like assholes. No, it doesn't matter at fucking all how much they spend when we ring them up. I have had to apologize to customers for this woman's behavior on more than one occasion already, and I have only been working with her since June.
If life were on the internet, I'd swear this woman is a troll.