The only time I've ever pre-ordered and collected in-store was with Lightning Returns and that's purely because it was coming out a day early in that particular store. If I can avoid it, I'll never go to GAME again. The people who work there are Grade A cunts who are also completely socially inept.
I've had a bad experience with GAME employees almost every single time I've been in, and honestly I think they judge me by appearance and assume I know nothing about gaming because I try to avoid looking like I live in a basement. Very very very often they look at me like "what are you doing in here".
At first I told myself I was just being paranoid, and after a few conversations with you (Ami) and Marcus banging on about how good they are I've given it a go a few times since then, and I still get the same treatment. They're just rude as fuck. I'm not into that elitist crap, I'm a customer and I should be treated as such. Even if I knew fuck all about gaming sly looks to the other dude behind the till like "who is this moron" is fucking unacceptable.
For example, I went in to pre-order Lightning Returns and asked if I'd be able to buy the guide early too and dude just looked at me like I was an idiot then said "uh, no" and he was so scathing about it. Then I went back in to collect the game on Thursday and the SAME GUY said "do you want the guide aswell?". Fair enough he may not have recognised me/ they may just have been told about the stock on the day of but this obviously pissed me off.
Add to that I had to queue to get it when I specifically asked if I should come early to avoid queues to which he replied "I doubt there'll be a queue", and when he was actually processing the transaction and I handed him my pre-order receipt he looked at it, burst out laughing, turned to his co-worker, said "LOL, Final Fantasy" then literally slammed the game down on the counter.
I hate that company. I've had one good conversation with an employee and it was a girl working in a store in the shopping centre near me. And it was about 7 years ago when I went in to buy a PSP. Fuck Game, they're shit.
This is disregarding the fact that Amazon is £10 cheaper than that place every single time for every game ever released, and it arrives a day early and often comes with exclusive pre-order stuff. For example, the limited edition of this game was only £25 originally when I pre-ordered it so that's the price I'm getting it for.
Sorry for the rant, elitist people bug me. I would never and have never behaved like that when working in customer service.