How fucking rude people can be sometimes! I think work today made me realize that. I answered about four calls in a row of people calling back and yelling no matter how many times you say sorry or remain nice to them they just keep being douches it's just like
I just realize how ugly people can get over something tiny. It's kinda sad.
BUT WE FORGOT HER FREE CHEESEBREAD! HER KIDS WERE HUNGRY AND ALL SHE HAD WAS TWO LARGE PIZZAS DUDE!!
and really four? Gosh sucks, I only remember 3. I was going to come in here just now and vent about the same thing...
yeah okay sorry we forgot your pop/free cheesebread/whatever... I understand it sucks, but calling back and being totally rude about it isn't going to help the situation... we're human, we make mistakes, deal with it.
You can just warn them and tell them to pipe down, if they can't and you warned them twice (in a nice and civil manner of course), then disconnect the line. I believe you have that right as an employee, and capability to report that to your superiors. don't take shit from them, customers can be like that sometimes.
Or just have me talk to them, for some reason I seem to have a way with them when they're pissed off. But tonight sucked... no idea why drivers were taking so long, we weren't that busy and there really is no excuse for pizzas to be going out after an hour when we're at a 45 minute time. And seriously, check your tickets people and make sure you have everything. Is it that hard? Look at what's on the ticket and make sure you got it all, don't just rush out and forgot stuff...