What a night. >_<
As usual, Halloween was a total disaster. I got there, and they were already super busy. I couldn't even get to the computer to punch in because of all the orders that kept coming in.
Then some lady came in for a pick up, and it wasn't ready, but she was told it was about to come out of the oven. .. about 10 minutes later she asked again, and I asked about it and got the same answer (which I was unaware that she got before)... it was about 10 MORE minutes later that the lady got pissed off (rightfully so) and wanted to know what was going on with her order because she had to go.
It was then that I found out that we gave her pizzas to the wrong person
So I had to explain it to her and she was not happy obviously. She wanted me to give her a "voucher" for a free pizza for next time. I told her she could have a free one next time but I couldn't really give out vouchers. All this time, the phones are ringing off the hook and we're getting further behind on orders. The lady finally left... and then I got a phone call from the people who ended up with HER order instead. They said they were coming back to return it and were 5 minutes away. OF COURSE AFTER THE LADY LEFT
Actually, the lady came back in for some reason and wanted us to do something for her to comp her. I told her she could have a free one next time so idk what she came back for
But I told her the people who got her order were coming back, and she decided to wait. And she kept going on and on about how horrible it was for us to tell her her order was almost ready when it wasn't. Personally I agree, but I assumed everyone knew what they were talking about. I learned my lesson.
I had to call the store owner in to come help us, and by the time he showed up, we had slowed down so we looked stupid for calling him
Then we had some drivers take the wrong orders with them so we had to deal with that.
THEN the credit cards weren't going through and we had to use this little tiny credit card thing that was hard to use because the numbers kept sticking
Eventually later on the credit cards started working again, but because the little machine we were using isn't integrated into the computers, I think I screwed up when counting the till because we were short almost $50 >_<
the funny thing is, after ALL that, it wasn't nearly as bad as I thought it would be. Honestly, as far as Halloweens at pizza parlors go, this was probably the best one I've had... so that should tell you how bad the others were